Voltage
Local voltage of 220 - 240 AC. Adapters are available in all rooms, and transformers are available through Housekeeping.
Check in
Rooms check-in: 3:00 pm
Villas check-in: 4:00 pm
Check Out
Rooms check-out: 12:00 noon
Villas check-out: 12:00 noon
Cancellation Policy
Unexpected departure from the resort will be charged as per the reserved booking.
Cancellations or amendments will not be accepted until they have been confirmed by the resort by return fax or email.
We understand that circumstances may arise, necessitating a cancellation of your reservation. The required notification varies per season:
High Season
- Cancellation made less than 7 days before expected arrival date, guest is responsible for 2 nights charge.
- No show guest is responsible for 100% of total reserved value.
- Credit card with full billing details of cardholder for 7 days prior arrival date authorization at the time of booking.
Shoulder & Low Seasons
- Cancellation made less than 1 day before expected arrival date, guest is responsible for 1 night charge.
- No show guest is responsible for 100% of total reserved value.
- Credit card with full billing details of cardholder to guarantee the reservation at the time of booking.
Peak Season
- Guest is responsible for 100% of total reserved value for cancellations made within 20 days to the arrival date.
- Deposit of 100% total reserved value is required 21 days before expected arrival date.
Credit Cards
Visa, MasterCard and American Express
Spa Facilities
Free use of spa facilities; guests under 14 years old are not allowed in the spa.
Pet Policy
Pets allowed. The resort welcomes pets weighing less than 15 pounds (7 kilograms). Fully trained and restrained.
Children aged 5 years and below stay and eat for free from child menu.
Children aged 6 to 11 years stay for free on Bed and Breakfast basis, selection from child menu charged at 100%, selection from regular menu charged at 50%.
Children aged 12 or above are charged adult prices.
Early arrival
Rooms check-in time is from 3:00 pm and villas check-in is from 4:00 pm. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the room/villa from the night before arrival, which will ensure immediate villa availability for the best possible arrival experience.
If you choose not to reserve an additional night for early arrival, please feel free to enjoy the resort’s facilities while we store your belongings.
Late departure
Check-out time is by 12:00 noon. Beyond this time, one night’s accommodation charge will be applied.
If you choose not to reserve an additional night for late departure, please feel free to enjoy the resort’s facilities while we store your belongings.
Credit card details are required to confirm the booking, as a credit card authorization form. It will be used as a guarantee only and the payment of your stay will be due on the day of your departure from the resort. An exception applies during peak period and festive season (peak period – from August 1 until September 12; festive season from December 24 until January 3) when the credit card will be charged 100% of the total stay, 21 days prior arrival.
Groups and Events Reservations
Reservations for groups and events requiring eight or more rooms are to be made directly with the resort as specific guarantee and cancellation policies apply. Block bookings of eight or more rooms made via our website or an agency will not be honored without the resort’s specific authorization.