Local voltage is 220 to 240 volts AC.
Adapters are available through HSKP.
Check in & Check out
Check in: 2:00 pm
Check out: 12:00 noon
These times are flexible subject to availability at the resort.
Cancellation Policy (Year Round)
- Unexpected departure from the resort will be charged as per the reserved booking.
- Cancellations or amendments will not be accepted until they have been confirmed by the resort by return fax or email.
- Cancellations made 14 days or more prior to arrival will be charged a fee equivalent to 2 nights accommodation fee.
- Cancellations made 14 days or less prior to arrival day will be charged a fee equivalent of 100% of the booking fee (accommodation, meal plan and transfers).
Ongoing Construction Works
A number of our beautiful residences are under construction and you may see some work underway during your stay. Please be assured that you can still enjoy all resort facilities and services, while phase two of our development is under way.
All one-bedroom villas can accommodate two adults plus one child under 12 years and two-bedroom villas can accommodate four adults plus two children under 12 years. The sofa in the living area is turned into a bed.
Food and Beverage Services
- Children aged five years and below stay and eat for free from the children's menu.
- For children aged six to 11 years breakfast is free with 50% off regular menu. Full price from dedicated children's menu.
- Children aged 12 or above are charged adult prices.
Early Arrival (Villas and Residences)
Check-in time is from 2:00 pm. While every endeavor will be made to have accommodations ready earlier, this cannot be guaranteed. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the villa from the night before arrival, which will ensure immediate villa availability for the best possible arrival experience. A day-use villa with bathroom facilities will remain at your disposal for early arrival.
Check-out time is by 12:00 noon. Late check-out until 6:00 pm will be charged at 50 percent of one night’s accommodation charge. Beyond this time, one night’s accommodation charge will be applied. A day-use villa with bathroom facilities will remain at your disposal for late departure.
Deposit of 2 nights’ accommodation is required at time of confirmation. The remainder of payment is required 14 days prior to arrival. Reservations are to be guaranteed by credit card or bank transfer. Should guests wish to guarantee the booking by a credit card, we require the Credit Card Authorization form to be completed and to be sent together with a copy of both sides of the credit card and copy of the cardholder’s passport. Should guests wish to guarantee the booking by a Bank Transfer, we will send the invoice together with our bank details.