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Cancellation Policy

Given the ever-changing situation surrounding COVID-19 and travel restrictions many countries may still have in place, we are keeping our cancellation policy under regular review to ensure you have the flexibility you need when considering your travel plans.

New Bookings

We would like to help you plan and book your next stay with confidence and we have several ways to support you by offering you more flexibility to amend or cancel your booking.

On new bookings for stays from April 1, 2021 to September 30, 2021, flexible cancellation policies may vary.

• Six Senses Kocataş Mansions, Istanbul

  • For stays from April 1, 2021 to June 30, 2021, 1-day cancellation notice is required. Cancellations made less than 1 day prior to arrival will result in 1-night’s charge.
  • For stays from July 1, 2021 to September 30, 2021, a 2-day cancellation notice is required. Cancellations made 0 to 1 day prior to arrival will result in 1-night’s charge.

• Six Senses Qing Cheng Mountain

  • For stays from April 2, 2021 to April 04, 2021, April 30, 2021 to May 04, 2021, June 12, 2021 to June 13, 2021, and September 19, 2021 to September 20, 2021, a 7-day cancellation notice is required. Cancellations made 0 to 6 days prior to arrival will be charged at 100 percent of the stay.
  • For stays on April 1, 2021, from April 05, 2021 to April 29, 2021, May 05, 2021 to June 11, 2021, June 14, 2021 to September 18, 2021, and September 21, 2021 to September 30, 2021, a 3-day cancellation notice is required. Cancellations made 0 to 2 days prior to arrival will result in 1-night’s charge.

• Six Senses Uluwatu, Bali

  • For stays from April 1, 2021 to September 30, 2021, a 5-day cancellation notice is required. Cancellations made 0 to 4 days prior to arrival will be charged at 100 percent of the stay. This policy applies only to our Best Flexible Rate and would not be applicable to other offers.

• Six Senses Kaplankaya

  • For stays from April 1, 2021 to May 17, 2021, a 4-day cancellation notice is required. Cancellations made 0 to 3 days prior to arrival will result in 1-night’s charge.
  • For stays from May 18, 2021 to June 14, 2021, and September 21, 2021 to September 30, 2021, an 8-day cancellation notice is required. Cancellations made 0 to 7 days prior to arrival will result in 1-night’s charge.
  • For stays from June 15, 2021 to June 28, 2021, and August 31, 2021 to September 20, 2021, a 15-day cancellation notice is required. Cancellations made 0 to 14 days prior to arrival will result in 1-night’s charge.
  • For stays from June 29, 2021 to August 30, 2021, a 15-day cancellation notice is required. Cancellations made 0 to 14 days prior to arrival will be charged at 100 percent of the stay.

• Six Senses Ninh Van Bay

  • For stays from April 1, 2021 to September 02, 2021, a 15-day cancellation notice is required. Cancellations made 0 to 14 days prior to arrival will be charged at 100 percent of the stay.
  • For stays from September 03, 2021 to September 30, 2021, a 6-day cancellation notice is required. Cancellations made 0 to 5 days prior to arrival will be charged at 100 percent of the stay.

• Six Senses Samui

  • For stays from April 1, 2021 to September 30, 2021, a 6-day cancellation notice is required. Cancellations made 0 to 5 days prior to arrival will be charged at 100 percent of the stay.

• Six Senses Yao Noi

  • For stays from April 1, 2021 to September 30, 2021, a 6-day cancellation notice is required. Cancellations made 0 to 5 days prior to arrival will be charged at 100 percent of the stay.

• Six Senses Laamu

  • For stays from April 1, 2021 to September 30, 2021, a 14-day cancellation notice is required. Cancellations made 0 to 13 days prior to arrival will be charged at 100 percent of the stay.

• Six Senses Zil Pasyon

  • For stays from April 1, 2021 to September 30, 2021, a 14-day cancellation notice is required. Cancellations made 0 to 13 days prior to arrival will be charged at 100 percent of the stay.

• Six Senses Zighy Bay

  • For stays from April 1, 2021 to April 11, 2021, an 8-day cancellation notice is required. Cancellations made 0 to 7 days prior to arrival will be charged at 100 percent of the stay.
  • For stays from April 12, 2021 to September 30, 2021, a 5-day cancellation notice is required. Cancellations made 0 to 4 days prior to arrival will be charged at 100 percent of the stay.

• Six Senses Douro Valley

  • For stays on April 1, 2021 to May 31, 2021, 1-day cancellation notice is required. Cancellations made less than 1 day prior to arrival will result in 1-night’s charge.
  • For stays from June 1, 2021 to June 30, 2021, a 5-day cancellation notice is required. Cancellations made 0 to 4 days prior to arrival will be charged at 100 percent of the stay.
  • For stays from July 1, 2021 to September 30, 2021, a 10-day cancellation notice is required. Cancellations made 0 to 9 days prior to arrival will be charged at 100 percent of the stay.

• Evason Ana Mandara

  • For stays from April 1, 2021 to May 04, 2021, and July 01, 2021 to September 30, 2021, a 3-day cancellation notice is required. Cancellations made 0 to 2 days prior to arrival will be charged at 100 percent of the stay.
  • For stays from May 5, 2021 to June 30, 2021, 1-day cancellation notice is required. Cancellations made less than 1 day prior to arrival will result in 1-night’s charge.

Excluded

• Six Senses Shaharut – existing policies apply, opening August 5, 2021
• Six Senses Krabey – opening October 2021
• Six Senses Courchevel - seasonal closure from April 17, 2021
• Six Senses Con Dao

Closed Resorts Dependent on Border Reopening

• Six Senses Bhutan
  • For stays from April 1, 2021 to September 30, 2021, a 22-day cancellation notice is required. Cancellations made 0 to 21 days prior to arrival will be charged at 100 percent of the stay.
• Six Senses Fiji
  • For all bookings made and confirmed by June 30, 2021 for stays from April 2, 2021 to June 26, 2021, and July 19, 2021 to September 30, 2021, a 5-day cancellation notice is required. Cancellations made 0 to 4 days prior to arrival will be charged at 100 percent of the stay. 
  • For stays from June 27, 2021 to July 18, 2021, a 30-day cancellation notice is required. Cancellations made 0 to 29 days prior to arrival will be charged at 100 percent of the stay. 

Updated March 2021