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Back to Covid-19 Measures

Cancellation Policy

Given the ever-changing situation surrounding COVID-19 and travel restrictions many countries may still have in place, we are keeping our cancellation policy under regular review to ensure you have the flexibility you need when considering your travel plans.

New Bookings

We would like to help you plan and book your next stay with confidence and we have several ways to support you by offering you more flexibility to amend or cancel your booking.

On new bookings for stays from December 22, 2020 to March 31, 2021, the following flexible cancellation policies apply:

1) Free cancellations up to 24 hours prior to arrival

Cancellations made less than 24 hours prior to arrival will result in one-night’s charge.

This policy applies to the following resorts with exceptions on the dates mentioned below:

  • Six Senses Kocatas Mansions, Istanbul
    - For stays from December 29, 2020 to January 1, 2021, a three-day cancellation notice is required. Cancellations made 0 to 2 days prior to arrival will result in one-night’s charge.
  • Six Senses Uluwatu, Bali
    - For stays from December 24, 2020 to January 5, 2021, a five-day cancellation notice is required. Cancellations made 0 to 4 days prior to arrival will result in one-night’s charge.
  • Six Senses Douro Valley
    - For stays from December 30, 2020 to January 2, 2021, a seven-day cancellation notice is required. Cancellations made 0 to 6 days prior to arrival will be charged at 100 percent of the stay. 
  • Evason Ana Mandara
    - For stays from December 22, 2020 to January 5, 2021 and February 10 to February 20, a five-day cancellation notice is required. Cancellations made 0 to 4 days prior to arrival will be charged at 100 percent of the stay. 

2) Free cancellations up to three days prior to arrival

Cancellations made 0 to 2 days prior to arrival will result in one-night’s charge.

This policy applies to the following resorts with exceptions on the dates mentioned below:

  • Six Senses Qing Cheng Mountain
    - For stays from December 31, 2020 to January 2, 2021 and February 11 to 16, 2021, a seven-day cancellation notice is required. Cancellations made 0 to 6 days prior to arrival will be charged at 100 percent of the stay. 

3) Free cancellation up to five days prior to arrival

Cancellations made less 0 to 4 days prior to arrival will be charged at 100 percent of the stay.  

This policy applies to the following resorts with exceptions on the dates mentioned below:

  • Six Senses Ninh Van Bay
    - For stays from December 24, 2020 to January 2, 2021 and February 10 to 20, 2021, a 14-day cancellation notice is required. Cancellations made 0 to 13 days prior to arrival will be charged at 100 percent of the stay. 
  • Six Senses Samui
    - For stays from December 25, 2020 to January 2, 2021, a 14-day cancellation notice is required. Cancellations made 0 to 13 days prior to arrival will be charged at 100 percent of the stay. 
  • Six Senses Yao Noi
    - For stays from December 22, 2020 to January 9, 2021, a 14-day cancellation notice is required. Cancellations made 0 to 13 days prior to arrival will be charged at 100 percent of the stay. 
  • Six Senses Zighy Bay
    - For stays from December 20, 2020 to January 5, 2021, February 12 to 22 and March 29 to 31, 2021, a 14-day cancellation notice is required. Cancellations made 0 to 13 days prior to arrival will be charged at 100 percent of the stay. 

4) Free cancellation up to 14 days prior to arrival

Cancellations made 0 to 13 days prior to arrival will be charged at 100 percent of the stay.  

  • Six Senses Laamu
  • Six Senses Zil Pasyon

5) Free cancellation up to 15 days prior to arrival

Cancellations 0 to 14 days prior to arrival will be charged at 100 percent of the stay.  

This policy applies to the following resorts with exceptions on the dates mentioned below:

  • Six Senses Courchevel
  • Six Senses Con Dao
    - For stays from December 21, 2020 to January 10, 2021, a 60-day cancellation notice is required. Cancellations made 0 to 59 days prior to arrival will be charged at 100 percent of the stay. 

We share your passion for travel and are always here, whether you are looking for a family break, wellness escape or are seeking adventure or contentment. We hope that our cancellation policy gives you some peace of mind and we look forward to welcoming you back.

UPDATED December 18, 2020

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