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• Important Information For Guests

  • Voltage
    Local voltage is 220 volts. Adapters are available upon request.

    Check in
    Rooms check-in: 3:00 pm

    Check Out
    Rooms check-out: 12:00 noon

    Cancellation Policy
    

    Reservations cancelled more than 45 days prior to check-in will be credited as a deposit for future stays. Reservations cancelled less than 45 days prior to check-in are non-refundable and will not be credited. For no shows, 100 percent charge as cancellation penalty will apply. Early check-outs or shortened stays with be charged at total reservation value.

    Spa Facilities
    Free use of spa facilities; guests under 14 years old are not allowed in the spa.

• Family Plan

  • Children aged 12 or above are welcome to stay in all room categories and are charged at BRL 850++ for an extra bed and at 100 percent for the children’s and regular menu. If the child turns 12 years old during the stay we will honor the 6 to 11 years menu policy until the end of the stay. 

    Children aged 11 or below are permitted in our villa categories with children aged 5 years and below able to eat for free from the children’s menu.

    Children aged 14 or above are welcome to participate in all activities and classes and may use all facilities, restaurants and services.

• Arrivals And Departures

  • Early arrival

    Check-in time is from 3:00 pm. In case room is not ready guests are welcome to use the public facilities. Should you wish to arrive earlier, it is highly recommended to reserve and pay for the room/villa from the night before of arrival, which will ensure immediate room/villa availability for the best possible arrival experience. If you choose not to reserve an additional night for early arrival, please feel free to enjoy the resort’s facilities while we store your belongings.

    Late departure

    Check-out time is by 12:00 noon. If a complimentary late check-out is not possible, you are welcome to stay and use our public facilities. To guarantee the room for a late departure we recommend booking for an extra night, another night’s accommodation charge will be applied.

• Guaranteed Reservations And Deposits

  • A full pre-payment is required to confirm the booking along with a valid credit card and CVC code. Should you wish to guarantee by bank transfer, an invoice will be sent along with our bank details. Deposit or full payment before arrival may be required for certain stay periods or rate plans. Payment policies vary by season and rates.