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• Important Information For Guests

  • Voltage
    Local voltage is 220 volts.
    Adapters are available upon request.

    Check in - 3:00 pm
    Check out - 12:00 noon

    • Cancellation Policy

      • For stays from April 1, 2021 to May 17, 2021, a 4-day cancellation notice is required. Cancellations made 0 to 3 days prior to arrival will result in 1-night’s charge.
      • For stays from May 18, 2021 to June 14, 2021, and September 21, 2021 to September 30, 2021, an 8-day cancellation notice is required. Cancellations made 0 to 7 days prior to arrival will result in 1-night’s charge.
      • For stays from June 15, 2021 to June 28, 2021, and August 31, 2021 to September 20, 2021, a 15-day cancellation notice is required. Cancellations made 0 to 14 days prior to arrival will result in 1-night’s charge.
      • For stays from June 29, 2021 to August 30, 2021, a 15-day cancellation notice is required. Cancellations made 0 to 14 days prior to arrival will be charged at 100 percent of the stay.

    • Good to Know

      • As a community with wellness at our core, our highest priority is our duty of care to your health, safety and well-being. Ultimately, we will do everything we can to support you.
        
        We appreciate your interest to stay at Six Senses Kaplankaya and we assure you that we have taken all measures necessary, while being consistent with our already high standards around hygiene, sanitization and cleaning. We have been implementing rigorous routines to reflect the advice and guidance of the World Health Organization and Republic of Turkey Ministry of Health to ensure what we are doing is correct, comprehensive and effective.
        
        This includes frequent sanitization of high touch surfaces and high traffic areas. Our food and beverage outlets will adhere to strict delivery measures, enhanced training protocols and food handling standards, more out-of-the-ordinary private dining and destination options, improved in-villa dining.
        
        Masks are mandatory in all indoor areas i.e., our main building, retail store, restaurants and related venues; as well as transportation in the buggies, cars, boats and helicopters, as well as direct interaction with our hosts. We provide complimentary masks on request.

    • Responsible and caring

      • Frequent sanitization and disinfection with ULV machine of high touch surfaces, high traffic areas such as receptions, welcome lounges and waiting areas, restaurants and related facilities, washrooms, library, boutiques, and meetings rooms.

    • Homes tailored for you

      • Additional cleaning processes for daily housekeeping service during the stay and after departure, and improved protocols around handling guest items and laundry. Before arrival and after departure, all the rooms and residences will be sanitized with ULV machines.
        
        Strict delivery measures, enhanced training protocols, food handling standards and sanitation guidelines, and a new service approach at restaurants and host cafes. Re-imagined minibars filled with healthy snacks and drinks based on each guest’s requirements prior to arrival, more out-of-the-ordinary private dining and destination options, improved in-room and in-villa dining and more live cooking stations at our restaurants - all appropriately spread out to avoid crowding. Hand sanitizers on the tables, single use serviettes, disposable products, and QR codes to access information. There will be appropriate distances between tables, and we will operate at a reduced capacity to comply with social distancing measures.

    • Reinvigorate the body and soothe your soul

      • In our spa and fitness center, wet facilities accessible via a prior appointment only, with reduction or removal of high-touch items and additional deep cleaning of all surfaces as well as enhanced protocols on cleaning and sanitization of treatment rooms, facilities and all equipment between each appointment.

    • Arrivals

      • As of May 1, 2021, an antigen test will be mandatory on arrival with the compliments of Six Senses Kaplankaya. The results will be available in 5 minutes. Temperature checks will be necessary on arrival, as well as reduced contact at check-in and optional cashless payments.
        
        The health and well-being of our hosts remain our top priority, along with providing a safe environment for them to work in, while looking after our guests. To this extent, face masks will be used by our hosts and are available for guests too, with hand sanitizing dispensers placed strategically at all guest and host areas.
        
        As we adjust to new travel standards and expectations, we remain committed to providing peace of mind when you are staying with us so you can relax and reconnect in a comfortable and safe environment.
        
        More information on the COVID19 measure taking place at the resort can be found here.

    • Pre-Arrival requirements to Turkey

      • International Passengers arriving in Turkey from March 15, 2021 (not including transit passengers and passengers under the age of 6) are required to fill in the Turkey Entrance Form which can be obtained at the resort within 72 hours of their departure. Print out or take a mobile screenshot of the filled form as it will have to be submitted to airline crew before boarding.
        
        Passengers aged 6 years and over, arriving in Turkey are required to submit a negative PCR test (nucleic acid). The sample for the test must have been taken within 72 hours prior to the passenger’s scheduled departure from the country of origin. Please review the Country-Specific Entry Restrictions page for more details.
        
        Turkey Entrance Form can be found here.

• Family Plan

  • Children are welcome

    • Children between the ages 0-5 are free. Eat for free.
    • The supplement for the ages 6-11 is EUR 60 for breakfast. An additional of EUR 38 for half board.
    • Children ages 12 and more, subject to additional EUR 120 for breakfast fee including extra bed. An additional of EUR 80 for half board.
    • Children aged 14 or older are welcomed at all activities, classes and to use the facilities, restaurants and services.
    • Children under 14 years may use the indoor pool when accompanied by an adult who will be responsible for safety.
    • Adult supervision is required when children are using the outdoor tennis and basketball courts.
    • Hydrothermal facilities may only be used by guests 18 years or older.
    • Children must be over 14 years to use fitness facilities at any time.
    • Teens from 14 to 18 years must be accompanied by an adult when using closed-door services such as massage, facial, health and healing service etc.

• Arrivals And Departures

  • Early arrival
    Check-in time is from 3:00 pm. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the room or villa from the night before arrival, which will ensure immediate room or villa availability for the best possible arrival experience.

    Late departure
    Check-out time is by 12:00 noon. Late check-out until 6:00 pm will be charged at 50 percent of one night’s accommodation charge. Beyond this time, one night’s accommodation charge will be applied.

• Guaranteed Reservations And Deposits

  • Reservations are to be guaranteed by credit card or bank transfer. Should guests wish to guarantee the booking by a credit card, we require the credit card number with expire date and CVC code. Should guests wish to guarantee the booking by a bank transfer, we will send the invoice together with our bank details. Deposit or full payment before arrival may require for certain stay periods or rate plans. Payment policies are varied by seasons or rates.

    Peak Season – (June 29 to August 30, 2020)
    Full payment required 14 days prior to arrival date.

    High Season – (June 15 to June 28, 2020 and August 31 to September 20, 2020)
    Full payment required seven days prior to arrival date.

    Shoulder Season – (May 18 to June 14, 2020 and September 21 to October 4, 2020)
    Full payment required three days prior to arrival date.

    Low Season – (April 1 to May 17, 2020 and October 5 to October 18, 2020)
    Full payment required one day prior to arrival date.

    Winter Season – (October 19, 2020 to January 3, 2021)
    Full payment required one day prior to arrival date