Our Services and Facilities include:
- A large horizon-edged central swimming pool with snack and refreshment service
- Beach with beach service and refreshments and non-motorized water activities
- Your own Guest Experience Maker (GEM)
- Four diverse and delicious dining options
- 24-hour in-villa dining service
- Spa with five outdoor treatment salas and beauty salon; six treatment villas, including one for Visiting Practitioners; two dry saunas and two steam rooms; and a fitness center
- Library with a selection of books and magazines, a hammock, and internet corner
- Boutique retail shop
- Sunset cocktail party every Thursday
- Many on-site activities plus excursions on Samui and outlying islands
- Weekly sustainability walk at Farm on the Hill on Wednesday
- Daily Thai cooking class with advanced reservation
- Movies under the Stars every Tuesday, Thursday, and Saturday
- Daily kid’s activities around the resort
- Babysitting service upon request
Voltage
Local voltage is 220 - 240 AC. Plug Adapters are available in all rooms, and Voltage Transformers are available through Housekeeping
Check-in & Check-out
Check-in time - From 2:00 pm
Check-out time - By 12:00 noon
(Depending on the flight schedules and occupancy, times may be more flexible)
Cancellation Policy
Cancellations or amendments will not be accepted until they have been confirmed by the resort by return fax or email. We understand that circumstances may arise, necessitating a cancellation of your reservation. The required notification varies per season:
Peak Season
(December 23, 2019 – January 5, 2020)
| Up to 45 days prior to arrival date |
No charge |
| 44 to 30 days |
50% of stay |
| 29 days and less |
100% of stay |
High Season
(January 6, 2020 – April 21, 2020; July 21, 2020 – August 31, 2020)
| Up to 14 days prior to arrival date |
No charge |
| 13 to 6 days |
50% of stay |
| Within 5 days |
100% of stay |
Shoulder Season and Low Season
(September 1, 2019 – October 31, 2019; November 1, 2019 – December 22, 2019; April 22, 2019 – July 20, 2019)
| Up to 7 days prior to arrival date |
No charge |
| 6 to 1 days |
50% of stay |
| Within 24 hours |
100% of stay |
A No-show on the day of arrival or an early departure will incur a charge equal to the full period of the original booking.
Peak Season Payment Terms & Conditions:
- Reservations are to be guaranteed by a valid credit card. The total amount of the reservation will be charged to the credit card 45 days before the arrival date.
- For cross-season stays, the Peak Season policy will apply. Reservations will be automatically cancelled if a valid credit card is not provided to guarantee the reservation.
- New Year’s Eve Gala Dinner with entertainment on December 31 is mandatory. The following prices apply:
One adult - THB 13,500
One child, six to 11 years - 50 percent charge
One child, one to five years - no charge
Prices include taxes and service charge
Credit Cards
Visa, MasterCard, Diner's Club, JCB, American Express
Children younger than 12 years of age can stay in the same villa with paying adults for free, and will be charged at 50% of the published price for breakfast.
Food and Beverage
Children aged 0 to 5 years old can order from the children's menu for free.
Children aged 6 to 11 years old eat at full price from the children's menu and 50% discount when ordering from the regular menu.
Children aged 12 or older will be charged at normal prices.
Early arrival
Check-in time is from 2:00 pm. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the villa from the night before arrival, which will ensure immediate villa availability for the best possible arrival experience.
Late departure
Check-out time is by 12:00 noon. Late check-out until 6:00 pm will be charged at 50% of one night’s accommodation charge. Beyond this time, one night’s accommodation charge will be applied.
Reservations are to be guaranteed by credit card or bank transfer. In order to ensure that everything is in order for arrival we require your reservation to be guaranteed with a deposit of the full accommodation charge to be paid in advance by a bank transfer or a credit card.
Should guests wish to guarantee the booking by a credit card, we require the Credit Card Authorization form to be completed and to be sent together with a copy of both sides of the credit card.
Please note that the payment will only be posted to guests’ credit card 14 days prior to arrival. During Peak Season, the total amount of the reservation will be charged to the credit card 45 days before the arrival date. Should guests wish to guarantee the booking by a Bank Transfer, we will send the invoice together with our Bank details.