Chinese village meets contemporary comfort

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• Important Information For Guests

  • Voltage
    Local voltage is 220 to 240 volts AC.
    Adapters are available through Housekeeping.

    Check in - 3:00 pm
    Check out - 12:00 noon
    The times are flexible in regards to the availability at the Resort and flight times

    Cancellation Policy
    

    Cancellation policy April 2 to September 30, except Chinese Public Holidays

    • Cancellations made 2 days or less prior to arrival day, first night room rental will be charged. No show is 100 percent
    • Cancellations made between 7 days before arrival, Cancellation or stay change is not possible. Cancellation charge applied 100 percent (Applicable for stays on April 2 to April 4, April 30 to May 04, June 12 to June 13, September 19 to September 20) 

    Cancellation policy October 1 to October 31, except Chinese Public Holidays inclusive Dragon Boat Festival, Middle Autumn Festival, National Day Holiday

    • Cancellations made 2 days or less prior to arrival day, first night room rental will be charged. No show is 100 percent
    • Cancellations made between 7 days before arrival, Cancellation or stay change is not possible. Cancellation charge applied 100 percent during Chinese Public Holidays

    Cancellation policy November 1 to April 30, except Chinese Public Holidays inclusive New Year Day, Chinese, New Year Day, Tomb Sweeping Day

    • Cancellations made 2 days or less prior to arrival day, first night room rental will be charged. No show is 100 percent
    • Cancellations made between 7 days before arrival, Cancellation or stay change is not possible. Cancellation charge applied 100 percent during Chinese Public Holidays

• Family Plan

  • All villas can accommodate 4 adults plus 2 children under 12 years and suites can accommodate 2 adults plus 1 child under 12 years. The daybed will be turned into a sleeping bed.

    A baby crib is available complimentary with advance request.

    Food and Beverage Services

    • Complimentary breakfast, 50 percent off on regular menu and full charge on children’s menu for children between 6 to 11 years
    • Complimentary food for children 5 years and below from children’s menu

• Arrivals And Departures

  • Early arrival
    Check-in time is from 3:00 pm. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the villa from the night before arrival, which will ensure immediate villa availability for the best possible arrival experience.

    Late departure
    Check-out time is by 12:00 noon. Late check-out until 6:00 pm will be charged at 50 percent of one night’s accommodation charge. Beyond this time, one night’s accommodation charge will be applied.

• Guaranteed Reservations And Deposits

  • Credit card with full billing details of cardholder to guarantee the reservation at the time of booking. Resort reserves the right to cancel the booking if the card used for the guarantee is declined by the issuer.

    Depending on the dates of your reservation, a deposit by credit card is required to secure your guaranteed booking:

    Peak Season - Full payment during for reservations in Peak Season will be charged to the credit card used to guarantee the reservation, fifty-nine (59) days prior to the arrival date.

    Shoulder/High Season - Credit card details, including card number plus the 3 or 4-digit CVV number, cardholder name, billing address and card validity, is required at the time of making a reservation. The card will be charged a non-refundable deposit of 50 percent of the total reservation twenty (20) days prior to the arrival date.