Voltage Local voltage is 220 to 240 volts AC. Adapters are available through housekeeping.
Check in & Check out Check in (villas and suites): 2:00 pm Check in (residences): 3:00 pm
Check out: 12:00 noon
These times are flexible subject to availability at the resort.
Cancellation Policy (Year Round)
Two nights accommodation per room Between 31 and 90 days prior to arrival.
100% (accommodation, meal plan and transfers) Less than 30 days prior to arrival.
Unexpected departure from the resort will be charged as per the reserved booking.
Cancellations or amendments will not be accepted until they have been confirmed by the resort by return fax or email.
Ongoing Construction Works A number of our beautiful residences are being developed. Please be assured that you can still enjoy all resort facilities and services, while phase two of our development is under way.
All one-bedroom villas can accommodate two adults plus one child under 12 years and two-bedroom villas can accommodate four adults plus two children under 12 years. The sofa in the living area is turned into a bed.
Food and Beverage Services
Children aged five years and below stay and eat for free from the children's menu (in-villa dining not included).
For children aged six to 11 years breakfast is free.
Children aged 12 or above are charged adult prices.
Children's meal plan rates are available for items on the children's menu.
Arrivals And Departures
Early Arrival (Villas and Residences) Check-in time is from 2:00 pm in our villas and suites and 3:00 pm in our residences. While every endeavor will be made to have accommodations ready earlier, this cannot be guaranteed. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the villa from the night before arrival, which will ensure immediate villa availability for the best possible arrival experience. Shower facilities and luggage storage will remain at your disposal for early arrival.
Late Departure Check-out time is by 12:00 noon. Late check-out until 6:00 pm will be charged at 50 percent of one night’s accommodation charge. Beyond this time, one night’s accommodation charge will be applied. Shower facilities and luggage storage will remain at your disposal for late departure.
Guaranteed Reservations And Deposits
A deposit of two nights’ accommodation per room is required 90 days before arrival. The remainder of payment (accommodation, meal plan and transfers) is required 30 days prior to arrival.
Reservations are to be guaranteed by credit card or bank transfer. Should guests wish to guarantee the booking by a credit card, we will send a pro-forma invoice along with a secure link for online payment. Should guests wish to guarantee the booking by a Bank Transfer, we will send the invoice together with our bank details.
All Master Card and Visa Card transactions will be subject to 3% credit card fees
All American Express transactions will be subject to 3.5% credit card fees