Culture combines with creature comforts

More information

• Important Information For Guests

  • Cancellation Policy:

    Peak Season: December 24 to January 5 (the following year)

    Full payment is required up to 90 days before arrival
    Cancellation prior to 31 days of arrival will attract no charge
    Cancellation within 30 days will attract 80 percent charge
    Cancellations or amendments will not be recognized until they have been confirmed by the resort by return fax or email.

    High Season: July 15 to August 31

    Credit card guarantee or deposit required to guarantee the reservation
    Cancellation prior to seven days of arrival will attract no charge
    Cancellation within six days prior to arrival will attract a charge of one-night stay
    Cancellations or amendments will not be recognized until they have been confirmed by the resort by return fax or email.

    Shoulder and Low Seasons: January 6 to July 14 and September 1 to December 23

    Credit card guarantee or deposit required to guarantee the reservation
    Cancellation prior to seven days of arrival will attract no charge
    Cancellation within six days will attract a charge of one-night stay
    Cancellations or amendments will not be recognized until they have been confirmed by the resort by return fax or email.

     

    Credit cards:
    MasterCard, Visa, American Express, JCB and Union Pay

• Family Plan

  • • Sky Suite, Sky Pool Suite and One Bedroom Villa can accommodate two adults plus one child under 12 years and one child under five years
    • Sky Penthouse with Pool and Two Bedroom Villa can accommodate four adults plus four children under 12 years
    • Three Bedroom Villa can accommodate six adults plus six children under 12 years
    • The Retreat and Presidential Villa can accommodate eight adults plus eight children under 12 years

    Food and Beverage Services:

    • Children aged five and under eat for free when ordering from the Children's Menu at restaurants only, not applicable for in-villa dining.
    • Children from six to 11 eat at full price from the Children's Menu and 50% discount when ordering from the regular menu (half portion) and buffet.

• Arrivals And Departures

  • Early arrival (Villa)
    Check-in time is from 3:00 pm. While every endeavor will be made to have accommodations ready earlier, this can not be guaranteed. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the villa from the night before arrival, which will ensure immediate villa availability for the best possible arrival experience. Our spa is our at our guests disposal should guests with to shower and change.

    Late departure
    Check-out time is by 12:00 noon. Late check-out until 6:00 pm will be charged at 50% of one night’s accommodation charge. Beyond this time, one night’s accommodation charge will be applied. A day-use villa with bathroom facilities will remain at your disposal for late departure.

• Guaranteed Reservations And Deposits

  • Credit card authorization is required at time of booking, invalid card results in auto cancellation. Should guests wish to guarantee the booking by a credit card, we require the Credit Card Authorization form to be completed and to be sent together with a copy of both sides of the credit card and copy of the Cardholder’s passport as required by law by the Government of Indonesia. Our Reservations may contact you to obtain payment details and other arrangements.