Culture combines with creature comforts

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• Important Information For Guests

  • Cancellation Policy:

    Low Season: until July 14

    Credit card guarantee or deposit required to guarantee the reservation.
    Cancellation within one day prior to arrival will incur a 100 percent charge of the stay.
    Cancellations or amendments will not be recognized until they have been confirmed by the resort by return email.

    High Season: July 15 to August 31

    Credit card guarantee or deposit required to guarantee the reservation.
    Cancellation 14 days before arrival will attract no charge.
    Cancellation within 13 days before arrival will incur 100 percent charge of the stay.
    Cancellations or amendments will not be recognized until they have been confirmed by the resort by return email.

    Low Season: September 1 to December 23

    Credit card guarantee or deposit required to guarantee the reservation.
    Cancellation 7 days before arrival will attract no charge.
    Cancellation within six days will incur 100 percent charge of the stay.
    Cancellations or amendments will not be recognized until they have been confirmed by the resort by return email.

    Peak Season: December 24 to January 5

    Full payment is required up to 90 days before arrival.
    Cancellation 31 days before arrival will incur no charge.
    Cancellation within 30 days will incur 80 percent charge.
    Cancellations or amendments will not be recognized until they have been confirmed by the resort by return email.

    Credit cards:
    MasterCard, Visa, American Express, JCB and Union Pay

• Family Plan

  • • Sky Suite, Sky Pool Suite and One Bedroom Villa can accommodate two adults plus one child under 12 years and one child under five years
    • Sky Penthouse with Pool and Two Bedroom Villa can accommodate four adults plus four children under 12 years
    • Three Bedroom Villa can accommodate six adults plus six children under 12 years
    • The Retreat and Presidential Villa can accommodate eight adults plus eight children under 12 years

    Food and Beverage Services:

    • Children aged five and under eat for free when ordering from the Children's Menu at restaurants only, not applicable for in-villa dining.
    • Children from six to 11 eat at full price from the Children's Menu and 50% discount when ordering from the regular menu (half portion) and buffet.

• Arrivals And Departures

  • Early arrival (Villa)
    Check-in time is from 3:00 pm. While every endeavor will be made to have accommodations ready earlier, this can not be guaranteed. Should guests wish to arrive earlier, it is highly recommended to reserve and pay for the villa from the night before arrival, which will ensure immediate villa availability for the best possible arrival experience. Our spa is our at our guests disposal should guests with to shower and change.

    Late departure
    Check-out time is by 12:00 noon. Late check-out until 6:00 pm will be charged at 50% of one night’s accommodation charge. Beyond this time, one night’s accommodation charge will be applied. A day-use villa with bathroom facilities will remain at your disposal for late departure.

• Guaranteed Reservations And Deposits

  • Credit card authorization is required at time of booking, invalid card results in auto cancellation. Should guests wish to guarantee the booking by a credit card, we require the Credit Card Authorization form to be completed and to be sent together with a copy of both sides of the credit card and copy of the Cardholder’s passport as required by law by the Government of Indonesia. Our Reservations may contact you to obtain payment details and other arrangements.