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• Important Information For Guests

  • Voltage
    Local voltage of 220 - 240 AC. Adapter plugs are available in all rooms, and current transformers are available through Housekeeping

    Check Out - by 12:00 noon
    Check In - from 2:00 pm

    Cancellation Policy

    For stays from April 1, 2021 to September 30, 2021, a 6-day cancellation notice is required. Cancellations made 0 to 5 days prior to arrival will be charged at 100 percent of the stay.
    Please contact [email protected] for more information.

    Credit Cards
    MasterCard, American Express, Visa and JCB

• Family Plan

  • Children up to 11 years stay free in parent's room when using existing beds/day beds in room. Children aged 12 years and older are charged at the full rate.

    Food and Beverage

    • Children aged 5 and under eat free when ordering from the children’s menu.
    • Children aged 6 to 11 eat at full price from the children's menu and 50 percent discount when ordering from the regular menu (half portions).
      Buffet - 50 percent discount for all children.

• Arrivals And Departures

  • Early arrival
    Guaranteed access to rooms prior to 2:00 pm on the day of arrival may be reserved from the previous evening with one night additional charge.

    In the event that the individual or entire group do not arrive, or arrive later than the confirmed arrival date, or depart earlier than the confirmed departure date, the resort reserves the right to charge a late cancellation or no show fee.

    Late departure
    The resort will endeavor to allow the client to remain in their room until the scheduled time of departure from the island. If this is not possible the resort will provide a day-use facility until departure, subject to availability. Late check out charges: until 6:00 pm 50 percent of the room rate; after 6:00 pm 100 percent of the room rate, subject to availability.

• Guaranteed Reservations And Deposits

  • Policy during High season (January 11 to March 30, 2021)

    • Credit card number and expiry date required to guarantee reservation only.
    • Your credit card may be pre-authorized at the time of booking. The hotel will contact you to complete a secure credit card link.
    • Full prepayment required 5 days prior to arrival.
    • Bookings made on The Retreat and The View will require a one-night deposit at the time of booking.

    Policy during High season (April 1 to 16, 2021, November 7 to December 19, 2021 and January 11 to March 31, 2022)

    • Credit card number and expiry date required to guarantee reservation only.
    • Your credit card may be pre-authorized at the time of booking. The hotel will contact you to complete a secure credit card link.
    • Full prepayment required 21 days prior to arrival.
    • Bookings made on The Retreat and The View will require a one-night deposit at the time of booking.

    Policy during Low and Shoulder season (April 17 to November 6, 2021)

    • Credit card number and expiry date required to guarantee reservation only.
    • Your credit card may be pre-authorized at the time of booking. The hotel will contact you to complete a secure credit card link.
    • Full prepayment required 14 days prior to arrival.
    • Bookings made on The Retreat and The View will require a one-night deposit at the time of booking.

    Policy during Peak season (December 20, 2021 to January 10, 2022)

    • Credit card number and expiry date required to guarantee reservation only.
    • Your credit card may be pre-authorized at the time of booking. The hotel will contact you to complete a secure credit card link.
    • Full prepayment required 60 days prior to arrival.
    • Bookings made on The Retreat and The View will require a one-night deposit at the time of booking.